If your app has Plus features enabled, you cannot downgrade it from a Plus plan to a Basic plan until you disable these features. Follow the steps below to remove them before proceeding.
Possible Plus Features in Your App:
RTT (Real-Time Tech) Enabled (including features like Chat or Presence)
Custom Entity Collections
Hosted Room or Relay Servers
Lobbies
Steps to Disable Plus Features:
Disable RTT:
Select your app and navigate to Design | Core App Info | Advanced Settings.
Under the APP SETTINGS tab, uncheck Real-time Tech (RTT) Enabled.
Delete Custom Entity Collections:
Go to Design | Cloud Data | Custom Entities.
Select each collection individually and delete it from the Entity Type Details blade.
Remove Hosted Servers:
Navigate to Design | Servers | My Servers.
Select each hosted server and delete it from the Server Details blade.
Handle Lobbies:
Once RTT is disabled, the Lobby Service will be automatically disabled.
You can verify this by checking that Lobby Service Enabled is unchecked in Design | Multiplayer | Lobbies.
After completing these steps, your app will be good for downgrading to a Basic plan.
If you still encounter any issues or need assistance, feel free to contact our support team via the online chat widget on our portal.
Or the online chat widget from our documentation website.
