brainCloud supports user-initiated account deletion. For the deletion email sent to end-users, instead of using the default plain text template from the brainCloud portal, you can create a custom rich-content SendGrid template that includes additional user details using brainCloud-provided substitutions.
To set this up, follow the steps below.
Prerequisites:
You have a SendGrid account and have integrated it with your brainCloud app.
Go to your SendGrid account and create a Dynamic Template. Name it as you wish,
Self-Serve-Player-Account-Deletionwill be used as the example in this guide.
Add a version to this dynamic template.
Select a
Blank Templateunder theYour Email Designstab.
From
Your Editing Experience, select theCode Editoroption
Copy the HTML code below and paste it into the code editor on that page, covering all the original code. (Note the available substitutions for self-deletion are listed at the end of this article.) You may adjust the code as appropriate for your use case.
<html>
<head>
<meta charset="UTF-8">
<title>Account Deletion</title>
</head>
<body style="font-family: Arial, sans-serif; background-color: #ffffff; margin: 0; padding: 0;">
<center style="width: 100%; background-color: #ffffff;">
<table width="100%" cellpadding="0" cellspacing="0" border="0" style="max-width: 400px; margin: auto; border: 1px solid #e0e0e0;">
<tr>
<td style="padding: 20px;">
<div style="text-align: center;">
<img src="{{appIcon}}" alt="App Icon" style="width: 80px; height: 80px; border-radius: 20px; background: #ccc;">
<h3 style="margin: 10px 0;">{{appName}}</h3>
<h4 style="margin: 10px 0;">Account Deletion</h4>
<p style="color: #555;">Please review the details below and choose carefully if you want to proceed.</p>
</div>
<hr style="border: none; border-top: 1px solid #ccc; margin: 20px 0;">
<table width="100%" cellpadding="6" cellspacing="0" style="font-size: 14px; color: #333;">
<tr><td>Player Name</td><td style="text-align: right;"><strong>{{userName}}</strong></td></tr>
<tr><td>Account Created</td><td style="text-align: right;"><strong>{{accountCreated}}</strong></td></tr>
<tr><td>Last Login</td><td style="text-align: right;"><strong>{{lastLogin}}</strong></td></tr>
<tr><td>Login Count</td><td style="text-align: right;"><strong>{{loginCount}}</strong></td></tr>
<tr><td>Amount Spent</td><td style="text-align: right;"><strong>{{amountSpent}}</strong></td></tr>
</table>
<hr style="border: none; border-top: 1px solid #ccc; margin: 20px 0;">
<p style="text-align: center; color: #777;">Profile ID</p>
<p style="text-align: center; color: #999;">{{profileId}}</p>
<div style="text-align: center; margin: 20px 0;">
<a href="{{webUrl}}" style="background-color: #0073FF; color: #fff; padding: 12px 24px; text-decoration: none; border-radius: 6px; display: inline-block;">Go to Account Deletion Page</a>
</div>
<p style="text-align: center; font-size: 13px; color: #888;">
Customer Service<br>
<a href="mailto:customer-service@indiedevgame.com" style="color: #888;">{{customerServiceUrl}}</a><br>
<a href="{{termsAndConditionsUrl}}">Terms</a> | <a href="{{privacyUrl}}">Privacy Policy</a><br>
{{address}}
</p>
</td>
</tr>
</table>
</center>
</body>
</html>
From the Settings menu, set the Template Version Name and Subject, then click Save. If the template has multiple versions, be sure to mark this version as active.
SendGrid setup is complete. Now, go to the brainCloud portal and link this template to the
Delete Accountemail. Once configured, send a test request—you should receive a test email if everything is set up correctly.(Note: To display embedded images in your email, you may need to configure domain authentication in your SendGrid account.)
The following substitutions are available when creating self-delete email templates:
{{appName}} the name of the app, as data filled in brainCloud
{{profileId}} the profile id of the user
{{userName}} the name of the end-user (note - not available at the beginning of account creation, so not useful for use in email verification templates)
{{userEmail}} the user's email
{{userCountryCode}} the user's country code, as detected from their device
{{userLanguage}} the user's language, as detected from their device
{{webUrl}} a web-url passed into the message. For example - for email verification or password reset
{{icon}} – The player’s braincloud Icon, if any exists.
{{appIcon}} - the app icon in braincloud , if any
{{accountCreated}} - The date that this user’s account was created
{{lastLogin}} – - time stamp of last login
{{loginCount}} - Number of times this account logged in
{{XPLevel}} - The braincloud XP level of this account
{{XPPoints}} - The exact number of XP points for this account in braincloud.
{{amountSpent}} - Amount in USD that braincloud has stored as the user’s total spent.
{{virtualCurrency_Yadda}} - the amount for the given virtual currency, where Yadda is exactly equal to the Virtual Currency Name in Braincloud (case sensitive), no spaces. There can be multiple of these. eg.
{{virtualCurrency_Coins}}
{{virtualCurrency_Bars}}
{{virtualCurrency_Gems}}
{{homepageUrl}} - The Homepage url, if configured in Self-service Branding
{{feedbackUrl}} - The Feedback url, if configured in Self-service Branding
{{exitSurveyUrl}} - The Exit Survey url, if configured in Self-service Branding
{{customerServiceUrl}} - The customer service mailto/url, if configured in Self-service Branding
{{termsAndConditionsUrl}} - The Terms & Conditions url, if configured in Self-service Branding
{{privacyUrl}} - The Privacy Policy url, if configured in Self-service Branding
{{address}} - The business address, if configured in Self-service Branding
{{city}} - The business city, if configured in Self-service Branding
{{state}} - The business State or Province, if configured in Self-service Branding
{{country}} - The business Country, if configured in Self-service Branding
{{zip}} - The business Zip or Postal Code, if configured in Self-service Branding
{{unSubUrl}} - unsubscribe from all emails