The Self Service > Verify Email page configures the hosted page your end-users land on when they click an email verification link. This feature is always enabled — there is no on/off toggle. The verification link is generated by calling the brainCloud VerifyEmailAdvanced (or equivalent) API from your app, which sends a verification email containing a tokenised URL pointing to this hosted page.
All visual branding (header, colours, footer) is inherited from Self Service > Branding. Configure Branding before setting up this page.
The settings panel is on the left; the live preview on the right updates in real time. Toggle mobile/desktop in the preview to check both layouts.
Page 1/1 — Email Verification
This is the page the user arrives at after clicking the verification link in their email. The page automatically processes the verification token from the URL on load — the user does not need to enter a code or take any further action beyond clicking the link. If the token is valid, the verification completes and the user is shown the Result Page.
What the user sees while processing:
A brief loading or processing state while the token is validated against the brainCloud backend.
Any optional navigation buttons you have configured (see below), displayed once the page has loaded.
Optional navigation buttons — you can show or hide each of these on Page 1/1. The URL destinations must be configured in Branding > Optional Details first:
Show Homepage button — adds a button linking to your app's homepage. When enabled, you can override the label (up to 25 characters); the default is
Go to Homepage. Useful for directing newly verified users back into your app.Show Feedback button — adds a button linking to your feedback URL. Custom label supported (default:
Provide Feedback).Show Exit Survey button — adds a button linking to your exit survey URL. Custom label supported (default:
Exit Survey).Show Boilerplate footer * — displays the contact and legal footer from Branding, including your business address, Terms & Conditions, and Privacy Policy links. Recommended for compliance.
* Recommended
Result Page
Shown immediately after the email address has been successfully verified. The page confirms the email is now verified and invites the user to return to your app. Only the Show Boilerplate footer toggle is configurable — the success message and icon are fixed.
This is the most common outcome for users following the link from a fresh verification email. Ensure the footer looks correct by checking the Result Page preview sub-tab.
Error Page
Shown when the verification cannot be completed. Common causes include:
The verification link has already been used (each link is single-use).
The link has expired (token lifetime is controlled by your app's authentication settings).
The URL token is malformed or has been altered.
A server-side error occurred during processing.
Only the Show Boilerplate footer toggle is configurable for this page. Consider adding a note in the footer or customer service link so users who see this page know how to request a new verification email.
Actions
Cancel— reverts all unsaved changes to the last saved state.Save— persists all changes. Disabled if nothing has changed or if any button label exceeds 25 characters.Clear— available to super/developer users only. Resets all settings to their defaults.
A warning dialog is shown if you attempt to navigate away with unsaved changes.